Privacy Policy

1. Introduction

Welcome to Westelora.

Westelora respects your privacy and is committed to protecting the personal information you share when visiting our website, browsing our clothing collections, purchasing products, or requesting customized clothing. This Privacy Policy explains what information may be collected, how it may be used, when it may be shared, and what choices you may have regarding your personal information.

This Privacy Policy applies to your use of https://westelora.com/, including browsing, shopping, submitting customization requests, placing orders, and interacting with website features.

For the purposes of this policy, “Westelora,” “we,” “us,” and “our” refer to the website and its operations. “You” and “your” refer to visitors, customers, and other individuals who use our website or provide information to us.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent as required.

We aim to collect only information that is reasonably necessary for legitimate business purposes and to handle that information responsibly.

2. Personal Information We Collect

The information we collect depends on how you interact with Westelora, which website features you use, and whether you purchase ready-to-wear clothing or request customized products.

2.1 Information You Provide Directly

When you place an order, complete a form, create an account if this feature is available, or otherwise interact with our website, you may provide information such as:

Identity information: Your name and other identifying details you voluntarily provide.
Contact information: Your email address, telephone number, or other contact details if requested during a transaction or submitted by you.
Billing and shipping information: Billing address, delivery address, country, region, postal code, and other information necessary to process and deliver your order.
Order information: Products selected, quantities, sizes, colors, customization options, order references, purchase history, and related transaction details.
Customization information: Clothing measurements, requested fit, preferred garment length, sleeve length, design choices, fabric or color preferences, and other specifications you voluntarily submit for a customized garment.
Communications: Messages, questions, feedback, and other information you provide when communicating with us.
Account information: Login credentials, account preferences, and related details if customer account functionality is available and you choose to use it.
Marketing preferences: Your preferences regarding promotional communications, where such options are offered.

Please provide accurate information when placing an order or submitting customization details. Inaccurate or incomplete information may affect order processing, delivery, or the preparation of customized clothing.

2.2 Information Collected Automatically

When you visit Westelora, certain technical information may be collected automatically through website infrastructure, server logs, cookies, or similar technologies, depending on the tools enabled on the website.

This information may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
General technical identifiers.
Pages visited and website features used.
Date and time of visits.
Referring pages or websites.
Interactions with product pages, shopping carts, and checkout pages.
Diagnostic information relating to website performance, errors, or security.

This information may help us understand website usage, maintain functionality, identify technical problems, and protect the website against unauthorized or abusive activity.

We do not assume that every category of information listed in this section is collected from every visitor. The information available to us depends on your interactions with the website and the technologies in operation.

2.3 Information Related to Customized Clothing

Westelora offers clothing that may be customized according to customer requirements. When you request customization, you may voluntarily provide additional information needed to understand and fulfill your request.

Depending on the customization service offered for a particular product, this information may include:

Body or garment measurements.
Preferred sizing and fit.
Desired garment length or proportions.
Selected colors, fabrics, patterns, or design details.
Personalization instructions.
Reference photographs, sketches, or design files that you choose to submit.
Other specifications relevant to the requested garment.

We use customization information to review your requirements, determine whether the requested specifications can be accommodated, prepare the order, communicate about relevant details, and support order fulfillment.

Please submit only photographs, measurements, and other information that are relevant to your customization request. If a reference image contains information about another individual, you should have the necessary permission to provide it.

Customization information may be retained for order management, quality review, customer service, and other legitimate purposes associated with the transaction, subject to applicable retention requirements.

We will not treat your private customization information as public content merely because you have submitted it to our website. Any separate use of your materials for public promotional purposes should be handled in accordance with applicable law and any consent required for that use.

2.4 Payment Information

When you purchase products from Westelora, payment-related information may be processed as part of the transaction.

Depending on the payment method and checkout configuration, we may receive information such as transaction references, payment status, payment method details, billing information, and records necessary to reconcile an order.

Payment card details and other sensitive payment credentials may be collected and processed directly by the applicable payment service provider where that payment method is used. The information handled by each party depends on the payment system and transaction process.

We do not claim that all payment information is stored or processed exclusively by Westelora. You should review the privacy information provided by the applicable payment service when using its services.

3. How We Collect Information

We may collect personal information through several methods.

3.1 Direct Collection

We collect information when you voluntarily:

Browse and interact with product pages.
Add products to your shopping cart.
Enter information during checkout.
Create or update an account, if available.
Purchase clothing or related products.
Submit clothing measurements or customization instructions.
Upload reference materials for a customization request.
Complete an available website form.
Subscribe to promotional communications, where offered.
Contact us or submit feedback through available channels.

3.2 Automatic Collection

Certain technical information may be collected automatically when your browser or device communicates with our website. This may occur through server logs, cookies, security technologies, or other website tools.

3.3 Information From Other Sources

Where permitted by applicable law, we may receive limited information from service providers involved in transactions or website operations, such as payment status, fraud-prevention signals, or delivery updates.

We use such information only as reasonably necessary for relevant business purposes, including transaction verification, order administration, security, and fulfillment.

4. How We Use Personal Information

Westelora may use personal information for the following purposes.

4.1 Processing and Fulfilling Orders

We use relevant information to:

Receive and process purchases.
Confirm order details.
Verify payment status.
Prepare products for shipment.
Arrange delivery.
Provide order-related notifications where available.
Maintain purchase records.
Address order-related questions or problems.

4.2 Providing Customized Clothing Services

When you request customized clothing, we may use the information you submit to:

Understand your design requirements.
Review measurements and sizing instructions.
Confirm available customization options.
Clarify incomplete or inconsistent specifications.
Coordinate the preparation of your order.
Evaluate whether a requested adjustment can be accommodated.
Check the order against the submitted requirements.
Resolve issues relating to the customized product.

We may need to use relevant customization information throughout the order preparation and fulfillment process. Where necessary, selected details may be shared with service providers or production partners involved in completing the requested customization.

We seek to limit such disclosures to information reasonably necessary for the relevant task.

4.3 Customer Service and Communication

We may use your information to respond to questions, explain product details, clarify sizing requirements, address order issues, and provide assistance with transactions.

We may also retain relevant communications to maintain accurate records and help resolve follow-up enquiries.

4.4 Website Operation and Improvement

Technical and usage information may be used to:

Maintain website availability and functionality.
Improve navigation and shopping processes.
Identify and resolve technical errors.
Understand how visitors interact with product pages.
Evaluate website performance.
Improve the presentation of product information.
Protect the website against suspicious activity.

Where practical and appropriate, aggregated or de-identified information may be used for analysis without directly identifying individual visitors.

4.5 Security and Fraud Prevention

We may process relevant information to detect suspicious transactions, prevent unauthorized access, protect customers, investigate potential misuse, and safeguard the website and business operations.

4.6 Legal and Administrative Purposes

We may use or retain information when reasonably necessary to maintain business records, respond to lawful requests, establish or defend legal claims, enforce applicable terms, or comply with legal obligations.

4.7 Marketing and Promotions

If promotional communications are offered and you have provided the necessary consent or another lawful basis applies, we may use your contact information and marketing preferences to send updates about clothing collections, product releases, offers, or other relevant information.

Where applicable, you may opt out of marketing communications through an unsubscribe mechanism provided in the message or another available preference mechanism.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional messages needed to administer an existing order or respond to a customer service request.

5. Customized Clothing, Measurements, and Design Materials

Because customized clothing may require information beyond an ordinary retail transaction, this section explains how such information may be handled.

5.1 Purpose Limitation

Measurements, fit preferences, design instructions, and reference materials are collected or used to the extent reasonably necessary to assess and fulfill your customization request and manage the related transaction.

We do not require you to provide customization information that is not relevant to the product or service you request.

5.2 Accuracy of Measurements and Instructions

You are responsible for reviewing the measurements, design details, and instructions you submit before completing your order.

If information appears incomplete or inconsistent, we may use available communication channels to seek clarification. Delays in providing necessary details may affect order preparation.

The use of submitted measurements or instructions does not guarantee a particular fit or result, particularly where the submitted information is inaccurate, incomplete, or unsuitable for the selected garment.

5.3 Reference Images and Personal Designs

If you submit photographs, drawings, logos, patterns, or other design materials, we may use them to understand and process the requested customization.

You should avoid including unrelated personal documents, confidential information, or unnecessary images of other people in submitted files.

You should also ensure that you have the appropriate rights or permissions to submit any third-party artwork, logos, photographs, or other protected materials.

5.4 Access and Disclosure

Access to customization information should be limited to people or service providers who reasonably need the information to review, prepare, fulfill, or support the order.

We may disclose relevant details to a production or fulfillment partner when necessary to complete the requested garment. The scope of any disclosure depends on the product, customization requirements, and operational arrangements.

5.5 Retention of Customization Information

We may retain customization records for as long as reasonably necessary to complete the order, respond to questions, address disputes, maintain transaction records, or satisfy applicable legal obligations.

Where customization information is no longer required for a legitimate purpose and no retention obligation applies, we will take reasonable steps to delete or de-identify it where appropriate.

6. Cookies and Similar Technologies

Westelora may use cookies and similar technologies to support website functionality, remember certain preferences, maintain shopping sessions, and understand how the website is used.

Depending on the technologies enabled, cookies may support the following functions.

6.1 Essential Website Functions

Some cookies or similar technologies may be necessary for the website to operate correctly. These may support shopping cart functionality, checkout sessions, security, and other essential features.

Disabling essential technologies may affect your ability to use certain website functions.

6.2 Preferences and User Experience

Where available, cookies may help remember selected settings or preferences so that you do not need to enter the same information repeatedly.

6.3 Analytics and Performance

If analytics technologies are enabled, they may collect information about page visits, navigation patterns, device characteristics, and interactions with website features. This information may help us identify areas for improvement.

6.4 Advertising and Marketing Technologies

If advertising or marketing technologies are used, they may help measure campaign performance or understand interactions with promotional content, subject to applicable consent requirements and privacy laws.

We do not represent that any particular advertising or analytics service is currently active unless it is actually implemented on the website.

6.5 Managing Cookies

Most browsers allow you to view, restrict, or delete cookies through their settings. Some browsers also provide options to limit certain tracking technologies.

Your browser settings may not affect every technology used by a website. If cookie consent controls are presented, you may use the available options to manage your preferences.

7. How We Share Personal Information

Westelora does not need to disclose all customer information to every service provider. Any sharing depends on the purpose, information involved, and services required.

We may share relevant personal information in the following circumstances.

7.1 Service Providers

We may disclose information to third-party service providers that assist with website operation, hosting, technical maintenance, transaction processing, security, customer support, or other operational activities.

These providers may process information on our behalf or in accordance with their own applicable privacy arrangements.

7.2 Payment Processing

Where applicable, transaction information may be shared with the payment service provider selected during checkout to authorize, process, verify, or reconcile a payment.

7.3 Production and Fulfillment Partners

For customized clothing or other orders, relevant information may be shared with production, preparation, packing, or fulfillment partners when necessary to complete the order.

For example, a production partner may need the selected garment size, measurements, fabric choice, color, or design instructions. We aim to limit such disclosures to the information reasonably needed for the relevant work.

7.4 Shipping and Delivery Providers

We may share names, delivery addresses, contact details where required, and shipment-related information with delivery providers or other parties involved in transporting your order.

This information is used to facilitate delivery, track shipments, resolve delivery issues, and fulfill applicable shipping requirements.

7.5 Legal Requirements and Protection

We may disclose information when reasonably necessary to comply with applicable law, respond to a valid legal request, protect rights and property, investigate suspected fraud, or address security risks.

Any disclosure made for these purposes will be assessed in light of applicable legal requirements.

7.6 Business Transactions

If a merger, acquisition, restructuring, sale of assets, or similar business transaction occurs, personal information may be reviewed or transferred as part of that transaction where permitted by law.

Where required, appropriate safeguards or notices will be provided.

7.7 No General Sale of Personal Information

We do not describe customer information as a product for ordinary sale to unrelated parties.

However, certain privacy laws define activities such as targeted advertising or some forms of data sharing as a “sale” or “sharing,” even where no direct payment occurs. Where such laws apply, we will handle relevant activities in accordance with applicable legal requirements and available consumer choices.

8. International Data Transfers

Depending on the website infrastructure, service providers, payment arrangements, production operations, and delivery destinations involved, your personal information may be processed or stored in a country other than the country in which you reside.

Different countries may have different privacy and data-protection laws.

Where applicable law imposes requirements on international transfers of personal information, we will take the steps required by that law, which may include using appropriate contractual safeguards or other recognized transfer mechanisms.

The countries involved may vary according to the services used and the circumstances of your transaction. We do not claim that all personal information is stored in one particular country.

9. Data Security

We take reasonable measures appropriate to the nature of the information and our operations to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems and services in use, safeguards may include access restrictions, account security measures, secure website connections, service-provider protections, and appropriate information-handling procedures.

No website, online transmission, or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You can help protect your information by using appropriate account credentials where accounts are available, keeping login details confidential, and avoiding the submission of unnecessary sensitive information through website forms.

If a personal data incident occurs, we will assess the circumstances and take the measures required by applicable law, including any required notifications.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information and the reason it was collected.

Examples include:

Order records: Retained as necessary to administer purchases, manage customer service matters, and maintain required business records.
Payment and transaction records: Retained as necessary for transaction reconciliation, accounting, fraud prevention, and applicable legal requirements.
Shipping information: Retained as necessary to arrange delivery, investigate shipping issues, and maintain relevant order records.
Customization information: Retained as necessary to prepare and fulfill customized orders, address related enquiries, and meet applicable record-keeping requirements.
Customer communications: Retained as necessary to respond to requests, maintain relevant business records, and resolve disputes.
Technical and usage information: Retained according to the operational, security, or analytical purpose for which it was collected.

When personal information is no longer reasonably required and no legal or legitimate business reason for continued retention applies, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

The actual retention period may vary depending on the circumstances and applicable law.

11. Your Privacy Rights and Choices

Depending on your location and the privacy laws applicable to you, you may have rights regarding your personal information.

These rights may include:

11.1 Right to Access

You may have the right to request confirmation of whether we process personal information about you and to request access to that information.

11.2 Right to Correction

You may request that inaccurate or incomplete personal information be corrected, subject to applicable legal requirements.

11.3 Right to Deletion

In certain circumstances, you may request deletion of personal information we hold about you. Some information may need to be retained to complete a transaction, comply with legal obligations, resolve disputes, or establish or defend legal claims.

11.4 Right to Restrict or Object to Processing

Where applicable law provides these rights, you may request restrictions on certain processing activities or object to processing carried out on particular legal grounds.

11.5 Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a commonly used, machine-readable format or request its transfer to another organization.

11.6 Marketing Preferences

Where promotional communications are available, you may withdraw consent or opt out of marketing messages as permitted by applicable law.

11.7 Consent Withdrawal

Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11.8 Exercising Your Rights

To exercise an applicable privacy right, submit a request through a privacy or customer service channel made available on our website.

We may need to verify your identity and obtain sufficient details to identify the relevant information before responding.

We will handle requests in accordance with applicable law. Certain requests may be refused or limited where a legal exception applies, and we may explain the relevant reason where required.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, external platforms, or services that are not operated or controlled by Westelora.

If you follow an external link or use a third-party service, that service may collect information directly from you under its own privacy policy.

We encourage you to review the privacy terms of any external service before submitting personal information.

This Privacy Policy applies to Westelora’s website and relevant processing activities within our control. It does not automatically apply to the independent information practices of third-party websites or services.

13. Children’s Privacy

Westelora’s website is intended for individuals who can lawfully use online shopping services under the laws applicable to them.

We do not knowingly seek to collect personal information directly from children in circumstances where such collection is prohibited or requires additional consent that has not been obtained.

If you are a parent or legal guardian and believe that a child has provided personal information in circumstances that require action under applicable law, you may submit a request through a privacy or customer service channel made available on our website.

Where appropriate and legally required, we will review the request and take reasonable steps to address the information concerned.

14. Do Not Track and Privacy Preferences

Some browsers provide a “Do Not Track” setting or similar privacy preference.

Because these signals may not be interpreted consistently across browsers and technologies, our website may not respond to every such signal in the same way.

Where applicable law requires us to recognize a particular browser-based or device-based privacy signal, we will handle it as required.

You may also manage available cookie settings through your browser and use any privacy preference controls that are provided on the website.

15. Legal Bases for Processing

Depending on your location and the applicable privacy framework, we may process personal information on one or more lawful grounds.

These may include:

Contractual necessity: Processing information needed to accept, prepare, fulfill, or administer your order or customization request.
Legitimate interests: Processing information for reasonable business purposes, such as maintaining website security, preventing fraud, improving website functionality, and managing customer service, where permitted by law.
Consent: Processing information where you have given consent and consent is required or relied upon under applicable law.
Legal obligations: Processing or retaining information to comply with applicable legal, accounting, tax, or regulatory requirements.
Other lawful grounds: Any additional legal basis permitted by the privacy laws applicable to the particular processing activity.

The applicable legal basis depends on the nature of the information, the purpose of processing, and the law governing the relevant activity.

16. Region-Specific Privacy Information

Privacy laws vary by jurisdiction. The following provisions explain how certain rights may apply where relevant legislation governs our processing of your personal information.

16.1 European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, applicable data-protection law may provide rights to access, correct, delete, restrict, or port personal data, as well as to object to certain processing activities.

Where processing is based on consent, you may have the right to withdraw consent. Where processing is based on legitimate interests, you may have the right to object in accordance with applicable law.

You may also have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction.

International transfers of personal data will be handled in accordance with applicable transfer requirements where those requirements apply.

16.2 California and Other Applicable U.S. State Privacy Laws

If you reside in California or another U.S. state with applicable consumer privacy legislation, you may have rights to request access to, correction of, or deletion of certain personal information, and to obtain information about relevant processing or disclosures.

Depending on the applicable law, you may also have the right to opt out of certain sales, targeted advertising, or profiling activities, and to appeal a decision concerning a privacy request.

These rights are subject to statutory definitions, exemptions, and other limitations.

We will not unlawfully discriminate against you for exercising a privacy right protected by applicable law.

16.3 Other Jurisdictions

If you reside in another jurisdiction with applicable privacy or data-protection legislation, you may have additional rights or protections under that legislation.

We will assess and respond to applicable requests in accordance with the laws governing the relevant processing activity.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, clothing and customization services, website functionality, information-handling practices, or legal requirements.

When changes are made, the revised policy will be published on this page and the “Last Updated” date will be amended.

Where applicable law requires additional notice or consent for a material change, we will take the steps required by law.

We encourage you to review this page periodically so that you remain informed about how personal information may be collected, used, and protected.

18. Contact and Privacy Requests

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy concern, please use the contact or customer service options made available on the Westelora website.

When submitting a privacy request, please describe the nature of your request and provide enough information for us to identify the relevant transaction or information.

Please avoid including payment card numbers, account passwords, or other unnecessary sensitive information in your initial enquiry.

We will review your request and respond in accordance with applicable law.

19. Final Statement

Westelora recognizes that personal information is an important part of the online shopping experience. We aim to handle customer information responsibly, use customization details for relevant clothing-related purposes, and take reasonable steps to protect information entrusted to us.

By making this Privacy Policy available, we seek to explain our general approach to privacy in a clear and transparent manner.