Shipping Policy

1. Overview

Welcome to Westelora.

At Westelora, we aim to provide a clear and reliable shipping experience for customers purchasing clothing and customized garments through our website.

This Shipping Policy explains how orders placed through https://westelora.com/ may be processed, prepared, shipped, and delivered. It also outlines important information regarding estimated delivery times, shipping charges, order tracking, address changes, customs procedures, and delivery issues.

Our products may include standard clothing items and garments customized according to customer-selected sizes, measurements, colors, designs, or other specifications. Because customized products may require additional preparation or production, their processing times may differ from those of standard products.

Shipping availability, delivery methods, charges, and estimated delivery times may vary according to the destination, product, order details, and fulfillment arrangements available when the order is placed.

By placing an order through our website, you acknowledge that you have reviewed the applicable product information, order details, and shipping terms.

2. Order Processing

After an order is submitted, it may undergo payment verification, order review, product preparation, and fulfillment processing before being dispatched.

Processing time refers to the period required to prepare an order for shipment. It is separate from the time required for the package to travel to its destination.

2.1 Order Confirmation

After completing a purchase, please review your order details to ensure that the selected products, quantities, sizes, colors, shipping address, and other submitted information are correct.

If any information is inaccurate, please request a correction as soon as possible through the customer service options available on the website.

Changes cannot be guaranteed once an order has entered processing, production, or shipment preparation.

2.2 Standard Clothing Orders

Standard clothing orders may require time for order verification, inventory confirmation, picking, packing, and shipment preparation.

Processing times can vary depending on product availability, order volume, fulfillment arrangements, and other operational circumstances.

An order confirmation does not necessarily mean that the package has already been dispatched.

2.3 Customized Clothing Orders

Orders containing customized clothing may require additional preparation before shipment.

Depending on the product and the requested specifications, this may include reviewing measurements, confirming design details, preparing materials, arranging production, inspecting the finished garment, and packing the completed order.

The processing time for a customized garment may therefore differ from that of a standard clothing item.

Customers should ensure that submitted measurements, sizing details, and customization instructions are accurate and complete. If clarification is necessary, additional communication may be required before production can proceed.

Where further information is needed from the customer, the order preparation schedule may be affected.

2.4 Weekends and Public Holidays

Order processing and dispatch schedules may be affected by weekends, public holidays, local business schedules, and the operating arrangements of fulfillment or shipping partners.

If an order is placed outside normal operating periods, processing may begin or continue on the next applicable business day.

Specific operating schedules may vary depending on the fulfillment arrangements applicable to the order.

3. Shipping Destinations

Westelora’s available shipping destinations depend on the delivery options offered at checkout.

Customers should enter their complete delivery address and confirm that the destination is supported before completing a purchase.

Available destinations may vary due to carrier coverage, local delivery restrictions, customs requirements, product-specific limitations, or other logistical considerations.

If a destination cannot be serviced, or if additional information is required to arrange delivery, the order may need further review.

Please ensure that your shipping address includes all necessary details, such as the recipient’s name, street address, city, state or region, postal code, and country, as applicable.

An accurate address helps reduce the risk of delivery delays, unsuccessful delivery attempts, and returned parcels.

4. Shipping Methods

Available shipping methods, where offered, will be presented during checkout or otherwise communicated as part of the order process.

The available method may depend on the destination, product type, package characteristics, and fulfillment arrangements.

Different shipping methods may have different costs, estimated transit times, tracking capabilities, and delivery procedures.

Unless a specific shipping method or delivery commitment is expressly confirmed during the purchase process, no particular carrier, transportation route, or delivery service should be assumed.

5. Shipping Costs

Shipping charges, if applicable, depend on the order details and the available delivery options for the destination.

The applicable shipping cost should be reviewed during checkout before the order is submitted.

Depending on the available shipping arrangements, charges may be influenced by factors such as:

• Delivery destination.
• Selected shipping method.
• Package weight or dimensions.
• Number or type of items ordered.
• Special handling requirements, where applicable.
• Any shipping promotion or offer available at the time of purchase.

If a shipping promotion or free-shipping offer is displayed, its eligibility conditions will be determined by the relevant offer terms.

Customers are encouraged to review the final order summary to confirm the applicable shipping charges before completing payment.

Any shipping charge associated with an order will be handled in accordance with the displayed checkout information and applicable consumer protection laws.

6. Estimated Delivery Times

Delivery time generally includes order processing, dispatch preparation, and transportation to the destination. The time required for each stage may vary.

An estimated delivery time, when provided, is an approximation rather than a guaranteed arrival date unless a specific delivery commitment is expressly confirmed.

Actual delivery may be affected by:

• Destination and geographic distance.
• Product availability and preparation requirements.
• Customized garment production.
• Carrier operating schedules.
• Transportation capacity.
• Customs clearance and inspection.
• Weather conditions or natural events.
• Public holidays and peak shopping periods.
• Incorrect or incomplete address information.
• Local delivery restrictions or other circumstances beyond reasonable control.

Where a delivery estimate is provided on a product page, at checkout, or in an order-related communication, customers should refer to that information for the applicable order.

We do not publish a universal delivery timeframe in this policy because shipping arrangements and transit times may differ by destination and order.

7. Order Tracking

Where tracking is available for a shipment, tracking information may be provided through the order page, a shipping notification, or another available order-related communication channel.

Tracking information may help customers review shipment progress and identify delivery updates.

7.1 Tracking Updates

Tracking information may not appear immediately after a shipping label is created or an order is marked as dispatched.

Some tracking systems only display meaningful updates after a package has been collected, scanned, transferred between transportation facilities, processed by customs, or received by a destination-country delivery provider.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

7.2 Delayed Tracking Information

If tracking information is unavailable or appears unchanged, please allow reasonable time for the relevant shipping system to update.

If the information remains unavailable beyond the expected period or indicates a delivery problem, please use the customer service options available on the Westelora website to request assistance.

7.3 Tracking Accuracy

Tracking information is supplied through the relevant shipping or logistics systems. The frequency and detail of updates may vary according to the transportation method and destination.

Estimated arrival dates shown by a tracking system may change as additional information becomes available.

8. Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting payment, please check the recipient’s name, address, postal code, country, and any other information necessary for delivery.

8.1 Address Corrections

If you discover an address error after placing an order, request a correction as soon as possible through the customer service options available on the website.

We may be able to update the address if the order has not yet entered a stage where changes are no longer possible.

Once a package has been dispatched or transferred to a shipping provider, address changes may be restricted or unavailable.

8.2 Incorrect or Incomplete Addresses

Incorrect, incomplete, or outdated address information may result in delivery delays, failed delivery attempts, additional transportation arrangements, or return of the package.

If a package cannot be delivered because of an address issue, the available resolution will depend on the shipment status, the shipping provider’s procedures, and applicable law.

Any additional charges will be handled according to the relevant shipping terms and applicable legal requirements.

8.3 Recipient Availability

Some delivery services may require a recipient to be available, provide delivery instructions, or collect the parcel from a designated location.

Please monitor available tracking updates and follow any applicable delivery instructions to help ensure successful receipt.

9. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspection, import duties, taxes, clearance procedures, or other requirements imposed by the destination country or region.

These requirements vary depending on the destination, product classification, declared shipment information, and applicable local regulations.

Where relevant, customers should review the import requirements that apply to their location before placing an order.

Customs authorities may inspect, hold, or request additional information about a shipment. Such procedures may extend the delivery time beyond the original estimate.

The responsibility for import duties, taxes, clearance charges, and other import-related costs depends on the shipping arrangement displayed at checkout, the terms applicable to the transaction, and the laws governing the destination.

Where a charge is included in the order price or shipping arrangement, it will be handled according to the applicable terms. Where a charge is payable separately, the relevant requirements will depend on the destination and shipment arrangement.

Westelora does not represent that all international shipments are automatically exempt from customs duties, taxes, or import requirements.

10. Shipment Delays

Although we aim to facilitate timely order fulfillment and delivery, delays may occur during processing or transportation.

Possible causes include:

• Unexpected increases in order volume.
• Delays in preparing or producing customized garments.
• Inventory or material availability issues.
• Transportation disruptions.
• Severe weather or natural disasters.
• Customs inspections or clearance delays.
• Public holidays.
• Carrier capacity limitations.
• Incorrect delivery information.
• Other events outside reasonable operational control.

If a delay occurs, the estimated delivery date may change.

Where relevant information is available, we may use the available order-related communication channels to provide updates or request additional information.

If your shipment appears significantly delayed, please review the latest tracking information, where available, and contact customer service through the website if further assistance is needed.

A delay does not automatically establish that an order is lost or qualify it for a particular refund. Any applicable remedy will depend on the circumstances, the order terms, and mandatory consumer protection laws.

11. Lost, Missing, or Stolen Packages

If a shipment appears to be lost, has not arrived within the applicable delivery estimate, or is marked as delivered but cannot be located, please review the available tracking information and verify the delivery address.

Where appropriate, you may also check whether the parcel was left in a designated delivery location or received by another person at the delivery address.

If the issue remains unresolved, submit a request through the customer service options available on the Westelora website.

Please provide your order reference, the relevant tracking information if available, and a description of the problem.

We may review the available shipment records and seek relevant information from the shipping provider or other parties involved in fulfillment.

The resolution will depend on the circumstances, the shipping arrangement, the available evidence, and applicable law.

Nothing in this section removes any delivery-related rights or remedies that cannot lawfully be excluded.

12. Delivered but Not Received

A tracking status marked as “Delivered” does not always mean that the intended recipient has personally received the package.

Depending on the shipping method, a parcel may be left in a designated location, delivered to another authorized recipient, or recorded as delivered before the customer locates it.

If the tracking information indicates delivery but you cannot find the package, we recommend the following steps:

1. Confirm that the shipping address in your order is correct.
2. Review the latest tracking details for delivery instructions or location information.
3. Check the usual parcel drop-off location and ask other occupants at the address whether they received the package.
4. If the parcel remains missing, submit a request through the customer service options available on the website.

Please provide relevant information so the shipment can be reviewed.

Responsibility for a missing delivery will be assessed according to the facts, the applicable shipping arrangement, and the consumer protection laws governing the transaction.

13. Split Shipments and Partial Deliveries

Depending on product availability, fulfillment arrangements, or order characteristics, items within one order may be prepared or shipped separately where such arrangements are available.

If an order is fulfilled in multiple packages, tracking information and arrival dates may differ between shipments.

If you receive only part of your order, please check any available order or shipping notifications to determine whether additional items are being shipped separately.

If an item appears to be missing and no additional shipment information is available, submit a request through the customer service options on the website.

We will review the order details and available fulfillment information to determine the appropriate next steps.

14. Failed Delivery and Returned Shipments

A shipment may be returned or marked undeliverable for reasons such as:

• An incomplete or incorrect address.
• An unsuccessful delivery attempt.
• Failure to collect a parcel where collection is required.
• Destination restrictions.
• Customs or import-related issues.
• Other circumstances identified by the shipping provider.

If a shipment is returned, the available options may depend on the reason for the return, the condition and location of the parcel, the shipping provider’s procedures, and the applicable order terms.

Where reshipment is possible, additional arrangements may be necessary before the parcel can be sent again.

Any additional shipping charges or refund adjustments will be handled according to the applicable terms and legal requirements.

A returned shipment does not automatically qualify for a full refund in every circumstance. However, mandatory consumer rights will continue to apply.

15. Refused Packages

If a customer refuses delivery, the parcel may be returned to the shipping provider or another designated facility.

Before refusing a shipment, customers should consider whether the issue can be resolved through the available customer service options.

The refund or reshipment outcome for a refused package depends on the reason for refusal, the condition of the returned item, the applicable order terms, and relevant consumer protection laws.

Where refusal results from an incorrect item, a material product discrepancy, or another issue for which a remedy is required by law, the relevant legal rights will be respected.

16. Shipping for Customized Clothing

Customized clothing may require additional preparation and coordination before it is ready for dispatch.

The time needed to fulfill a customized order may depend on:

• The selected garment.
• The complexity of the requested customization.
• The completeness of submitted measurements.
• The availability of required materials.
• The need to clarify design instructions.
• Production and quality-checking requirements.
• The applicable shipping method and destination.

Customers should review their customization details carefully before placing an order.

If clarification is required, the order may not proceed until the necessary information has been obtained.

After a customized garment has been prepared and dispatched, the transportation stage is subject to the same general delivery considerations described in this policy.

Customized products remain subject to applicable legal requirements concerning delivery, conformity, defects, cancellation, and consumer remedies.

17. Product Inspection Upon Delivery

We encourage customers to inspect their orders after delivery to confirm that the products received correspond to the order details.

Please check the product type, quantity, size, color, and any confirmed customization details.

If you identify visible damage, a missing item, an incorrect product, or a material discrepancy, please document the issue and submit a request through the customer service options available on the website.

Photographs of the affected item and packaging may help us understand the problem.

Please retain relevant packaging and shipping information where reasonably possible while the issue is being reviewed.

Any applicable reporting period or legal deadline will be determined by the relevant order terms and applicable law.

18. Delivery Restrictions and Unforeseen Events

Some destinations may be subject to temporary or permanent shipping restrictions due to transportation limitations, local regulations, customs requirements, security measures, or other circumstances.

Events such as severe weather, natural disasters, public emergencies, transportation interruptions, or government restrictions may also affect processing or delivery.

Where such circumstances affect an order, the available options will depend on the shipment status, the nature of the disruption, and the applicable legal requirements.

We will not interpret this section as eliminating obligations that remain enforceable under applicable law.

19. Shipping and Refunds

Shipping-related issues may affect the remedies available for an order.

Where a shipment is delayed, lost, returned, damaged, or delivered incorrectly, the appropriate resolution will depend on the facts of the case, the order terms, and applicable law.

Depending on the circumstances, an appropriate resolution may include additional delivery arrangements, reshipment, replacement, or a refund where required or agreed.

The treatment of original shipping charges and any additional delivery costs will follow the applicable order terms and mandatory legal requirements.

For more information about return eligibility, refund processing, and exchange conditions, please review the Return & Refund Policy available on the Westelora website.

20. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate and complete shipping information.
• Review order details before completing a purchase.
• Submit accurate measurements and customization instructions where relevant.
• Respond promptly to reasonable requests for additional order information.
• Monitor tracking updates where tracking is available.
• Follow applicable delivery or collection instructions.
• Review any destination-specific import requirements.
• Notify customer service when a significant shipping problem is identified.

These steps help reduce avoidable delays and delivery complications but do not remove any legal obligations or consumer rights applicable to Westelora or the customer.

21. Changes to This Shipping Policy

Westelora may update this Shipping Policy from time to time to reflect changes in fulfillment procedures, shipping arrangements, available delivery destinations, customized clothing services, or applicable legal requirements.

When an updated version is published, the “Last Updated” date will be revised accordingly.

The terms applicable to a particular order may depend on the purchase date, the order confirmation, any specific shipping information provided at checkout, and mandatory legal requirements.

We encourage customers to review this policy periodically and before placing an order when shipping conditions are important to their purchase decision.

22. Contact and Shipping Support

If you have questions about order processing, delivery estimates, tracking information, address corrections, missing parcels, or other shipping matters, please use the contact or customer service options available on the Westelora website.

To help us review your enquiry, please provide your order reference, the relevant shipping information if available, and a clear description of the issue.

Please do not include payment card numbers, passwords, or other unnecessary sensitive information in your enquiry.

We will review the information provided and respond in accordance with the applicable order terms and legal requirements.

23. Final Statement

Westelora aims to provide clear shipping information and a reliable order fulfillment experience for customers purchasing standard clothing and customized garments.

Delivery times, shipping methods, and costs may vary according to the destination, product, order requirements, and available fulfillment arrangements. Customers should review the information presented during checkout and in order-related communications for details specific to their purchase.

We aim to handle shipping enquiries fairly and address delivery issues in accordance with our applicable policies and consumer protection obligations.